Return and Refund Policy
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Electrics Elite website located at electrics-elite.com ("Website").
2. Contact Information
Customer Service: support@electrics-elite.com | +1 (302) 329-3026
Hours: Mon–Fri, 9:00 AM – 6:00 PM ET
Mailing address (no returns/no walk-ins):
Electrics Elite (Operated by EK ECOMMERCE LLC)
254 Chapman Rd, Ste 208 #23871
Newark, DE 19702, USA
Return warehouse address will be provided with your RMA. Do not send returns to the mailing address above.
2.1 Order Acceptance & Payment Timing (Authorization vs. Capture)
When you place an order, your payment method may be authorized for the order total (a temporary hold). We capture payment only after we accept the order (for example, after confirming availability with our warehouse/brand partner). If we cannot accept the order, we will void the authorization or issue a refund, depending on the payment method and transaction status. Depending on your bank/payment method, it can take a few business days for an authorization hold or refund to appear/clear.
3. Return Eligibility
You may request a return for eligible, unused items within 30 days of delivery, subject to the conditions below.
3.1 Conditions for Return
• Unused & undamaged — no signs of wear or installation.
• Original packaging with all accessories, manuals, and tags.
• Proof of purchase (order number/receipt).
• Serial numbers/labels intact — no tampering or modification.
4. Return Process
4.1 Initiating a Return
• Email support@electrics-elite.com or call +1 (302) 329-3026 within 30 days of delivery.
• For items damaged on arrival/DOA, contact us within 48 hours and include photos/video of the product and packaging.
Return Authorization (RMA): We will review your request and, if approved, provide an RMA and written return instructions (including the return address and any item-specific requirements). Do not ship any item back without an approved RMA.
4.2 Preparing Your Return
• Repack securely in original packaging; include all accessories and any free gifts.
• Include the RMA and requested documentation.
4.3 Shipping the Return
• Ship the item within 7 days after RMA approval.
• Use a trackable courier service (UPS/FedEx). Oversize items may require LTL/freight return procedures per our instructions.
• You are responsible for the shipment until it reaches the return location; shipping insurance is recommended.
5. Return Shipping & Return Labels
• Return shipping costs are the customer’s responsibility.
• We do not include return labels in outbound shipments and we do not provide automatic return labels.
• Return instructions (including routing for oversize/freight items) will be provided with your approved RMA.
• Unauthorized returns or returns sent without an RMA may be refused. Costs incurred without our written approval may not be reimbursed.
6. Specific Return and Refund Conditions
6.1 Change of Mind
• Eligible within 30 days; item must be unused, undamaged, and in original packaging.
• A 25% restocking fee applies to non-defective returns to cover inspection and repacking.
6.2 Defective or Damaged Goods (DOA/Transit Damage)
• Notify us within 48 hours of delivery with photos/video of the product and packaging.
• We will review the issue and work with you on an appropriate resolution, which may include repair, replacement, or refund, in line with this policy.
• If a return is required as part of the resolution, you must follow the RMA return instructions provided by us.
6.3 Incorrect Product Received
• Inform us promptly and do not use/install the item.
• We will confirm the issue and provide next steps. If a return is required, you must follow the RMA return instructions provided by us.
6.4 Product Never Arrived
• Contact us if delivery exceeds the estimated timeframe. We will open a carrier investigation.
• If confirmed lost, you may choose a replacement or full refund.
6.5 Order Cancellation
• Before shipment: You can request cancellation as soon as possible. If payment has not been captured yet, we will void the authorization. If payment has already been captured, we will issue a refund to the original payment method.
• After shipment: Please follow the return procedure after delivery.
6.6 Brand-Specific Exceptions
Our standard 30-day return window applies unless stated on the product page. Certain brands or categories may have stricter conditions (e.g., shorter return window, higher restocking fee, or no change-of-mind returns once assembled/used). Any deviation from this policy will be clearly stated on the product page and in your RMA instructions.
6.7 Refused or Undeliverable Shipments
If a shipment is refused or returned as undeliverable, any return-to-sender charges, refusal fees, or additional carrier fees charged to us may be deducted from your refund. For non-defective items, the restocking fee in §6.1 also applies.
7. Exceptions to the Return Policy
• Used/installed/ridden items.
• Opened or installed battery packs and consumable items (for safety/compliance).
• Customized/personalized products.
• Gift cards and downloadable software.
• Items marked final sale.
(If a return is required for safety or warranty reasons, contact us first for specific instructions.)
8. Refunds
8.1 Approval
• Refunds are issued after the item is received and inspected at the designated return location.
8.2 Method & Timing
• Refunds are issued to the original payment method.
• Please allow up to 10 business days after inspection for us to process the refund.
• Your bank/card issuer may take up to 10 additional business days to post the credit.
• If your order payment was only authorized (not captured), then canceling the order results in the authorization being voided rather than a refund. Authorization holds can take a few business days to drop off, depending on your bank/payment method.
8.3 Partial Refunds
• If the item is not in original condition, missing parts, or packaging is damaged for reasons not due to our error, a partial refund may apply.
8.4 Refunds — BNPL Orders
• If you paid using a Buy Now, Pay Later (BNPL) provider (e.g., Shop Pay Installments), your refund is sent back to the original BNPL method. The provider will adjust or cancel your remaining payments.
• For interest-bearing plans, any interest already paid may be non-refundable per the provider's terms.
• If you request store credit, your BNPL payment schedule does not change; continue payments until the provider confirms the refund on your account.
9. Exchanges
• We replace items if they are defective, damaged, or incorrect, subject to verification.
• For change-of-mind exchanges, please return the item per this policy and place a new order.
• Any shipping related to exchanges follows the return shipping rule in Section 5.
10. Timelines
• Return window: Report returns within 30 days of delivery.
• Ship-back deadline: Send the item within 7 days after RMA approval.
• Refund processing: See Section 8.2.
11. Legal Rights
Nothing in this Policy affects any rights you may have under applicable law.
12. Questions and Support
For more information, please contact our Customer Service team:
Email: support@electrics-elite.com
Phone: +1 (302) 329-3026
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
Last updated: February 1, 2026