Return and Refund Policy
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Electrics Elite website located at electrics-elite.com ("Website").
2. Contact Information
Customer Service: support@electrics-elite.com | +1 (302) 329‑3026
Hours: Mon–Fri, 9:00 AM – 6:00 PM ET
Mailing address (no returns/no walk‑ins): Electrics Elite (Operated by EK ECOMMERCE LLC), 254 Chapman Rd, Ste 208 #23871, Newark, DE 19702, USA
Return warehouse address will be provided with your RMA. Do not send returns to the mailing address above.
3. Return Eligibility
You may return unused items within 30 days of delivery, subject to the conditions below.
3.1 Conditions for Return
• Unused & undamaged no signs of wear or installation.
• Original packaging with all accessories, manuals, and tags.
• Proof of purchase (order number/receipt).
• Serial numbers/labels intact no tampering or modification.
4. Return Process
4.1 Initiating a Return
• Email support@electrics‑elite.com or call +1 (302) 329‑3026 within 30 days of delivery.
• For items damaged on arrival/DOA, contact us within 48 hours and include photos/video of the product and packaging.
Return Authorization (RMA): We’ll review your request and provide return instructions and, if applicable, an RMA and a prepaid label (see Section 5).
4.2 Preparing Your Return
• Repack securely in original packaging; include all accessories and any free gifts.
• Include the RMA and requested documentation.
4.3 Shipping the Return
• Ship the item within 7 days after RMA approval.
• Use a trackable courier service (UPS/FedEx); oversize items return via LTL/freight per our instructions.
• You are responsible for the shipment until it reaches the return location; shipping insurance is recommended for non‑defective returns.
5. Return Shipping Costs
• For all approved returns, the customer is responsible for return shipping costs, unless we explicitly provide a prepaid return label in writing or are required by law to cover these costs.
• Unauthorized returns or returns sent without an RMA may be refused. Return‑shipping refunds require prior authorization; costs incurred without our approval might not be reimbursed.
6. Specific Return and Refund Conditions
6.1 Change of Mind
• Eligible within 30 days; item must be unused, undamaged, and in original packaging.
• A 15% restocking fee applies to non‑defective returns to cover inspection, repacking, and payment processing.
6.2 Defective or Damaged Goods (DOA/Transit Damage)
• Notify us within 48 hours of delivery with photos/video.
• We’ll work with you to repair, replace, or refund the item in line with this policy.
6.3 Incorrect Product Received
• Inform us immediately; we’ll arrange for the incorrect item to be returned and send the correct item once the issue is confirmed.
6.4 Product Never Arrived
• Contact us if delivery exceeds the estimated timeframe. We will open a carrier investigation.
• If confirmed lost, you may choose a replacement or full refund.
6.5 Order Cancellation
• Before shipment: You can cancel for a full refund.
• After shipment: Please follow the return procedure after delivery.
6.6 Brand‑Specific Exceptions
Our standard 30‑day return window applies unless stated on the product page. Certain brands or categories may have stricter conditions (e.g., shorter return window, higher restocking fee, or no change‑of‑mind returns once assembled/used). Any deviation from this policy will be clearly stated on the product page and in your RMA instructions.
6.7 Refused or Undeliverable Shipments
If a shipment is refused or returned as undeliverable, we may deduct the return shipping and any carrier fees from your refund. For non‑defective items, the restocking fee in § 6.1 also applies.
7. Exceptions to the Return Policy
• Used/installed/ridden items.
• Opened or installed battery packs and consumable items (for safety/compliance).
• Customized/personalized products.
• Gift cards and downloadable software.
• Items marked final sale.
(If a return is required for safety or warranty reasons, contact us first for specific instructions.)
8. Refunds
8.1 Approval
• Refunds are issued after the item is received and inspected at the designated return location.
8.2 Method & Timing
• Refunds are issued to the original payment method.
• Please allow 5–10 business days after inspection for us to process the refund.
• Your bank/card issuer may take up to 10 additional business days to post the credit.
8.3 Partial Refunds
• If the item is not in original condition, missing parts, or packaging is damaged for reasons not due to our error, a partial refund may apply.
8.4 Refunds — BNPL Orders ← neu (BNPL)
• If you paid using a Buy Now, Pay Later (BNPL) provider (e.g., Shop Pay Installments), your refund is sent back to the original BNPL method. The provider will adjust or cancel your remaining payments.
• For interest‑bearing plans, any interest already paid may be non‑refundable per the provider’s terms.
• If you request store credit, your BNPL payment schedule does not change; continue payments until the provider confirms the refund on your account.
9. Exchanges
• We replace items if they are defective, damaged, or incorrect.
• For change‑of‑mind exchanges, please return the item per this policy and place a new order.
• Exchange shipping follows the same rules as our return shipping policy. In most cases, the customer is responsible for return shipping costs unless we explicitly provide a prepaid label in writing.
10. Timelines
• Return window: Report returns within 30 days of delivery.
• Ship‑back deadline: Send the item within 7 days after RMA approval.
• Refund processing: See Section 8.2.
11. Legal Rights
Nothing in this Policy affects any rights you may have under applicable law.
12. Questions and Support
For more information, please:
Visit our FAQ Page
Contact our Customer Service team:
Email: support@electrics-elite.com
Phone: +1 (302) 329-3026
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
Last updated: November 7, 2025