Shipping policy

1. Scope & Contact
This Shipping Policy explains how we deliver products purchased on electrics-elite.com.
Questions? Email support@electrics-elite.com or call +1 (302) 329-3026 (Mon–Fri, 9:00 AM – 6:00 PM ET).
Mailing (no returns / no walk-ins):
Electrics Elite (Operated by EK ECOMMERCE LLC)
254 Chapman Rd, Ste 208 #23871
Newark, DE 19702, USA.

2. Where We Ship
United States (contiguous 48 states): We currently ship to street addresses in the contiguous U.S. (no P.O. Boxes).

Exclusions: Due to carrier and lithium-battery restrictions, Alaska, Hawaii, U.S. territories (e.g., PR, GU, VI), APO/FPO and P.O. Boxes are not supported for most vehicles and battery products.

Brand-specific delivery zones: Some brand partners deliver only within the contiguous U.S. If your address is outside a brand's delivery zone, we will notify you before order acceptance (see §6).

3. Shipping Cost
Standard shipping is free on all orders to the contiguous U.S. (no hidden handling fees).
Expedited options (where available) will be shown at checkout.

4. Processing Times
Important: Processing and fulfillment timelines begin after Order Acceptance (see §6).

In-stock items: Typically ship within 1–3 business days (Mon–Fri, excluding holidays) after Order Acceptance.
Freight/LTL items (oversize): Booked with a carrier after processing; the carrier may contact you to schedule delivery.
Pre-orders/backorders: If an item is offered as a pre-order/backorder, we will provide an ETA (on the product page and/or by email) before Order Acceptance. If you choose to proceed, we will accept the order and ship once stock is confirmed.

5. Estimated Delivery Time
For all standard deliveries within the contiguous U.S., most orders arrive within 4–10 business days after shipment.
Delivery times are estimates and may vary due to carrier volume, weather, or other factors beyond our control.

6. Order Flow: Acknowledgment vs. Acceptance (and Payment Timing)
Order Acknowledgment: Immediately after checkout you'll receive an email confirming we received your order. Depending on your payment method, your payment may be authorized (a temporary hold) for the order total. An authorization is not the final charge and may appear as "pending" on your statement.

Order Acceptance: We verify stock with our warehouse/brand partner and screen for fraud/address issues. Your order is accepted (and scheduled to ship) only when you receive a second email ("Order Accepted / Preparing to ship"). When your order is accepted, we capture payment (or finalize the transaction, depending on the payment method).

If we cannot fulfill: If we cannot fulfill your order (e.g., stock is unavailable, your address is outside a brand's delivery zone, or a verification issue arises), we will contact you with options. If we cannot proceed, we will void the authorization or issue a prompt refund, depending on the payment method and transaction status.

7. Carriers, Methods & Signature
Carriers: UPS, FedEx, USPS (small parcels) and reputable freight/LTL carriers for oversize items.
Delivery type: Parcel to door; freight is curbside unless your product page states otherwise.
Signature: For high-value shipments, a signature on delivery may be required (by us or the carrier).

8. Tracking & Order Status
You'll receive tracking by email when your item ships.
Multiple-item orders may ship separately; you'll get tracking for each package.

9. Delivery Issues
Damaged on arrival (DOA): Please notify us within 48 hours of delivery and include photos/video of the packaging and product; we'll arrange a replacement or refund per our Return & Refund Policy.
Lost in transit: If tracking stalls beyond the carrier's estimate, contact us; we'll open a carrier investigation. If confirmed lost, we will replace or refund.
Delivered but not received: Check with household, neighbors, property office, and the carrier first; then contact us for next steps.

10. Wrong/Undeliverable Address & Refusals
Please enter your complete, accurate address at checkout. Orders returned as undeliverable or refused may incur return freight and carrier fees, which can be deducted from your refund for non-defective items. We can reship to a corrected address (additional shipping charges may apply).

11. Returns & Exchanges
See our Return and Refund Policy for eligibility (30-day window for unused items), RMA process, restocking fee for change-of-mind returns, and BNPL-specific refund handling.
Do not send returns to our mailing address; we will provide the correct return warehouse with your RMA.

12. International Shipping
We do not ship internationally at this time. If we expand to additional regions, we'll update this page before accepting orders from those locations.

Thank you for shopping with Electrics Elite!
We appreciate your business and are committed to providing you with exceptional service.

Last updated: February 1, 2026